Store terms and delivery information

Store terms and delivery information

Welcome to Luxuy Overland's online shop! Our goal is to provide you with high quality canopies, awnings and other hiking related products with a great customer experience. Please read our terms and conditions and delivery information before placing your order.

1. General conditions

  • Web Store Manager: Luxuy Overland OÜ
    • Registration number: 16858162
    • Address: Harju County, Harku Parish, Liikva Village, Elemendi tee 16, 76921
    • E-mail: info@luxuryoverland.eu
    • Telephone: +372 55900228
  • By placing an order on our website, you acknowledge that you have read our Terms and Conditions of Sale, Refund and Return Policy and Privacy Policy.
  • All products sold in the online shop are intended for private consumers and businesses, unless otherwise stated.

2. Prices and payment methods

  • All prices are in euros and include VAT (where applicable).
  • Payment methods:
    • Credit or debit cards.
    • Bank transfer (on invoice).
    • Other payment methods (as shown on the website).
  • The order is deemed to be confirmed once payment has been received.

3. Delivery information

  • Products in stock:
    If the product is immediately available, we will usually deliver it to. 3-7 working days from the moment the payment is received.
  • Made to order products:
    Some products are made to order or delivered directly from the manufacturer, so delivery times can be up to. 3-3.5 months. In the case of products with a long delivery time, we will inform you before confirming your order.
  • Delivery methods and costs:
    • Delivery methods and costs will be calculated at the time of placing the order, according to the size and destination of the goods.
    • All delivery costs will be added to the final price of the order.

4. Customer's responsibility when ordering

  • It is the customer's responsibility to provide correct contact and delivery details. In case of incorrect information, Luxuy Overland is not responsible for any delay or failure of delivery.
  • If the product ordered has a longer delivery time, the customer must confirm the delivery time conditions in writing before final confirmation of the purchase.

5. Refunds and repayments

  • Please consult our Returns policy for precise information on returns and exchanges.
  • If you wish to return or exchange a product that does not meet your expectations, please contact us at. info@luxuryoverland.eu.

6. Defective or wrong products

  • If you receive a defective or incorrect product, please contact us. within 48 hours upon receipt, by sending an e-mail to. info@luxuryoverland.eu.
    Add:
    • Order number.
    • Photos of damaged or wrong product.
  • If the problem is confirmed, we will offer a replacement or a full refund, including delivery costs.

7. Special orders

  • Custom-made or adapted products (e.g. special dimensions or colours) are not returnable unless the product is defective.
  • For these products, all details that the customer must confirm in writing will be sent to the customer before the order is confirmed.

8. Warranty and maintenance

  • For all products 2-year guarantee, unless otherwise stated.
  • Not covered by warranty:
    • damage caused by user error.
    • Defects caused by incorrect installation.
    • Normal wear and tear and damage caused by natural forces.

9. Privacy policy

  • We strictly comply with the European Union General Data Protection Regulation (GDPR) when processing customer data. From the privacy policy.

10. Dispute settlement

Summary:
Our aim is to ensure that your shopping experience is pleasant and transparent. If you have any questions or need assistance, please contact us at info@luxuryoverland.eu. We are always ready to help you!

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